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Top100
Location ID: 509945230 Location Name: Hong Kong Dim Sum Address: 9889 Bellaire Blvd #110 Houston TX 77036
Telephone: 713-777-7029 Restaurant Type: Dine-in Traffic: Moderate
Time of Shop: 5 PM - 9 PM Month: 6 Year: 2009
Quarter: 3 Date of Shop: 2009/06/11

Décor & Atmosphere Total: 100.00% Server/Order Taker’s Name: Lisa Yang
Cleanliness & Sanitation Total: 80%  Exp:
Service Total: 100% Rec: N/A
Food Total: 97.62% OVERALL EXCELLENCE TOTAL:99.30%
GENERAL OBSERVATION TOTAL POINTS:2/10
Bottom Line: 99.30%
VISIT TOTAL: 99.30%
AboutFace

SCORING CRITERIA
10-1: 10-9 = Excellent, 8-7 = Above Average, 6-5 = Average, 4-3 = Below Average, 2-1 = Poor 4-1: 4 = Excellent, 3 = Good, 2 = Fair, 1 = Poor N/A = Both the actual and the possible points are discarded, so as not to adversely affect the total score.

ATTACHMENTS
Please scan your receipt and attach it here or fax it to the number provided in the Shopper Directions. This shop will not be accepted without a receipt. Please obtain, scan and attach the first page of a menu. Your assignment requires that you take a digital photograph of the storefront with its signboard. Please attach the photo to the shop or attach it to an email and send it to your Client Services Manager. Please print your name, date, name of location and time of visit on each item. Please write legibly. Thank you!

Rp
 
1. Choose the term that best describes the area in which this restaurant is located:   Shopping Mall
2. Choose the term that best describes the type of restaurant:   General full-service
3. What is the seating capacity of this restaurant?   60
4. What cuisine types are served in this restaurant (choose all that apply)?   Hongkong Dimsum Singapore/Malaysian
5. What is the customer base of this restaurant?   Asian American
If you answered “Other,” please specify:   N/A
6. Does the owner of this restaurant also own other Chinese restaurants?   Unknown
7. How long has this restaurant been in business?   1 to 5 years
8. Has this restaurant changed ownership within the last year?   Unknown
If additional comments or explanation are needed for any of your answers in this section, please provide them here:   I asked both the associate and server whether the owner owned other restaurants, and they did not know. I also asked them whether the restaurant changed ownership within the last year, and they were unable to give me an answer.

SHOPPER PROFILE
This section contains general information about the shopper.
SP
1.

Are you the owner, manager or an employee of a Chinese restaurant?

N
2. Do you have a friend or relative who is the owner or manager of a Chinese restaurant? N
3. Do you consider yourself a Chinese food enthusiast? Y
D & A 100.00% (20 of 20)
1. EXTERIOR AREAS: Was the exterior of the restaurant appealing and well maintained? 10
2. INTERIOR AREAS: Was the interior of the restaurant appealing and well maintained? 10
  Please explain your answers to the questions in this section:
The interior and exterior of the store were neat and in excellent condition. There was no debris or trash around the area. All of the lighting was in good working condition.

CLEANLINESS & SANITATION
This section assesses the restaurant’s observance of sanitation standards.
CS 80%(40 of 50)
1.

DINING AREA: Was the dining area clean and inviting?

10
2. TABLE: Were the plates, utensils and linen clean? 10
3. RESTROOMS: Were the restrooms clean and stocked with adequate supplies? NA 10
4. HEALTH DEPT: Was a Health Department Inspection Certificate posted in clear view? No
5. STAFF: Did staff members dress neatly and practice good hygiene? 10
  Please explain your answers to all questions in this section:
The staff members were neat, clean and professionally dressed. The dining area was spotless and had a pleasant atmosphere. The restroom had been cleaned recently and was stocked with supplies. I checked around the location but did not see a Health Department Inspection certificate posted. There were no hygiene issues. The utensils and plates were washed and free of residue.

SERVICE
This section assesses the level of service you received from the staff at this restaurant.
SVC 100%(30 of 30)
  Server/Order Taker’s Name: Lisa Yang
1. DEMEANOR: Were staff members courteous and friendly? 10
2. CUSTOMER SATISFACTION: Did staff members deliver good customer service? 10
3. EFFICIENCY: Were staff members efficient when taking orders and delivering food ? 10
  Please explain your answers to all questions in this section:
The staff members were pleasant and welcoming. They were focused on their task in taking orders and delivering food items. I received great customer service.

FOOD
This section assesses the quality, taste and variety of the food you ordered.
FD 97.62%(41of 42)
1. VARIETY: Was a good variety of food items available at this restaurant? 9
2. PRESENTATION: Please list and rate the appearance of the food items you ordered:  
  A. List food item: Shrimp Egg Rolls
  Rate quality of food item: 4
  B. List food item: Shrimp Wonton Noodle Soup
  Rate quality of food item: 4
  C. List food item: Curried Chicken Rice
  Rate quality of food item: 4
  D. List food item: Seafood Fried Rice
  Rate quality of food item: 4
3. TASTE: Please list and rate the taste/flavor of the food items you ordered:  
  A. List food item: Shrimp Egg Rolls
  Rate taste/flavor of food item: 4
  B. List food item: Shrimp Wonton Noodle Soup
  Rate taste/flavor of food item: 4
  C. List food item: Curried Chicken Rice
  Rate taste/flavor of food item: 4
  D. List food item: Seafood Fried Rice
  Rate taste/flavor of food item: 4
  Please explain your answers to all questions in this section:
The Shrimp Egg Rolls were crispy, hot and filled with shrimp. They were delicious and plump. The Shrimp Wonton Noodle Soup was flavorful and piping hot. It was rich with green vegetables, noodles and shrimp. The Curried Chicken Rice was white rice with curried chicken and potatoes on top of green vegetables. This was tasty and well seasoned. The dish was served hot and fresh. The Seafood Fried Rice was equally delicious with shrimp, scallops and pieces of scallions. It had a lot of seasoning without being overly salty. All dishes were served at the right temperature.

THE BOTTOM LINE
The Bottom Line is a qualitative category, which sums up the diner’s experience.
BL (10 of 10)
  1.Choose one word to describe your experience at this location: Satisfying
  2.How likely are you to recommend this restaurant to a friend or family member? 10
  Why? The food was fresh and delicious. I was impressed with the large portions which made the restaurant more attractive due to its reasonable price. I would highly recommend this restaurant to a friend or family member.
  3. What, if anything, would have made this experience better?
I enjoyed the visit thoroughly despite the language barrier.

GENERAL OBSERVATIONS
This section contains questions designed to show distinctions among restaurants competing in the same category.
GO 2
  1.Did you see a “specialty dish” section on the menu? Y
  2.Did the restaurant offer a specialty drink/beverage/wine? N
  If YES, please choose the specialty drink/beverage/wine offered: N/A
  If you answered “Other,” please specify:
N/A
  3.Rate the level of innovation and creativity in terms of restaurant concept/décor. 7
  4.Rate the extent to which you felt the quality of this restaurant’s menu offerings were a good value in comparison to the cost. 10
  5.Rate the timeliness of the service. 7
  How long did it take from the time you placed your order until you received it? 16 minutes
  6.Did this restaurant claim to use little or no MSG? N
  7.Did this restaurant attempt to accommodate customers’ special dietary needs (i.e., offer brown rice, provide low sodium soy sauce on table top, offer items containing reduced calories, fat, carbohydrates, sodium, etc.)? N
  8.Did you notice any awards or media coverage posted at this restaurant? N
  9.Did this restaurant demonstrate that they used eco-friendly products and made an effort to save energy in any of the following ways?
  A. Provided food take-out packaging made of biodegradable materials. N
  B. Used energy-saving light bulbs. N
  C. Claimed to use local produce or organic produce. N
  D. Gave guests an option of different portion sizes to minimize food waste. N

Additional Comments and Narrative
We have only asked specific service-oriented questions on this visit. If you have any additional information concerning this visit, you may tell us below. It can be on anything the client/partner would want to know to assist them in maintaining the best service in the industry.
N/A